Privacy Policy
This Privacy Policy describes how ,Hoodie & chill, collects, uses, and discloses your Personal
Information when you visit or make a purchase from the Site.
Collecting Personal Information
- We collect Personal Information to provide and improve our services. This includes information about your interactions with the Site, purchases, and customer support inquiries.
Order Information
- Examples: name, billing/shipping address, payment details, email, and phone number.
- Purpose: to fulfill orders, process payments, deliver products, confirm purchases, and prevent fraud.
- Source: collected directly from you during checkout.
- Disclosure: shared with Shopify and trusted payment/shipping providers.
Customer Support
- to respond to your inquiries and assist with any concerns.
- information you submit via email or contact forms.
Using Personal Information
We use your personal information to provide services, offer products, process payments, fulfill orders, communicate with you, and send relevant offers.
Policy Changes
We may update this policy to reflect changes in our operations or legal requirements. Please review it regularly.
Contact Us
If you have questions or complaints, contact us at hoodienchill25@gmail.com If you are not satisfied with our response, you may lodge a complaint with our team at hoodienchill25@gmail.com
REFUND AND RETURN POLICY
Our Refund and Returns Policy is designed to ensure fairness and compliance with our clients, providing clear guidelines for both domestic and international customers.
Eligibility for Returns
To qualify for a return, your item must meet the following criteria:
- It is unused, unworn, and in original condition, including all tags and packaging.
- Proof of purchase (e.g., receipt or order confirmation) is provided.
Note: Items that do not meet these conditions will not be eligible for return and may be sent
back to the customer at their expense.
Faulty or Incorrect Items
If your item is faulty, damaged, or not as described, you are entitled to a full refund or replacement. Hoodie Haven will cover the cost of return shipping for faulty or incorrect items.
Exchanges
We do not offer direct exchanges. If you wish to receive a different item, please place a new order after returning your original item (if eligible for return).
Inspect Your Order
Please inspect your order upon arrival. If there are any defects, damages, or incorrect items, contact us within 14 days so we can assist you. Claims made after this period may not be eligible for return or refund.
