Shipping & Returns
Shipping Policy
At Hoodie and chill, we strive to provide a seamless shopping experience. Below are the details of our shipping process to ensure that your smartphone accessories reach you promptly and in perfect condition.
Shipping Rates and Delivery Times
Domestic Shipping
Standard Shipping
Same day delivery for goods ordered before 6 PM in Nairobi.
Expedited Shipping
For deliveries outside Nairobi, please make prior arrangements by reaching out through the WhatsApp icon located at the bottom right corner of the page.
Free Shipping
Available on orders over Ksh 30,000
International Shipping
We offer international shipping to select countries. Rates and delivery times vary by location. Estimated delivery time is 10 business days.
Please note that international customers may be subject to additional customs fees or taxes
based on their country’s regulations. These charges are the responsibility of the customer and
are not included in our shipping rates.
Order Processing
- Orders are processed within 1 business day after payment confirmation, excluding weekends and holidays. Once your order is shipped, you will receive a confirmation email with tracking information.
- For expedited or express shipping options, we prioritize your order to ensure the fastest delivery possible.
Tracking Order
Once your order is shipped, you will receive a tracking number via email. You can use this number to monitor the progress of your shipment in real-time. Please allow up to 4 hours for the tracking information to update after receiving the confirmation email.
Returns & Refunds
- Contact our Customer Support team at support@hoodieandchill.com with your order number and reason for return.
- We will provide you with a return authorization and instructions on where to ship the product.
- Once we receive your return and verify its condition, we will process your refund.
Your satisfaction is our priority, and we understand that sometimes things don’t go as expected. Our returns policy is designed to be hassle-free, ensuring you have peace of mind when shopping with us.
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 3 business days, and the credit will automatically be applied to your original method of payment.
Cancellations
Orders can be canceled within 2 hours of placement. If your order has already been shipped, you will need to follow the return process outlined above.
