{"id":21,"date":"2024-11-27T00:47:54","date_gmt":"2024-11-27T00:47:54","guid":{"rendered":"http:\/\/sw-themes.com\/porto_dummy\/?page_id=21"},"modified":"2025-05-06T11:23:42","modified_gmt":"2025-05-06T11:23:42","slug":"faqs","status":"publish","type":"page","link":"https:\/\/hoodieandchill.com\/shop\/faqs\/","title":{"rendered":"FAQs"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"21\" class=\"elementor elementor-21\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a256096 e-flex e-con-boxed e-con e-parent\" data-id=\"a256096\" data-element_type=\"container\">\r\n\t\t\t\t\t<div class=\"e-con-inner\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-23353d8 elementor-widget elementor-widget-heading\" data-id=\"23353d8\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Here you\u2019ll find answers to the most common questions about shopping on our site, shipping, returns, and more. If you have a question that\u2019s not answered here, please don\u2019t hesitate to contact us.<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e15a520 e-flex e-con-boxed e-con e-parent\" data-id=\"e15a520\" data-element_type=\"container\">\r\n\t\t\t\t\t<div class=\"e-con-inner\">\r\n\t\t<div class=\"elementor-element elementor-element-6ec9778 e-con-full e-flex e-con e-child\" data-id=\"6ec9778\" data-element_type=\"container\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-12a657a text-left hash-scroll-wrap elementor-widget elementor-widget-porto_info_box\" data-id=\"12a657a\" data-element_type=\"widget\" data-widget_type=\"porto_info_box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<a aria-label=\"What does FAQ even mean?\" class=\"porto-sicon-box-link\" href=\"#orders-payments\"><div class=\"porto-sicon-box style_1 right-icon\"><div class=\"porto-sicon-body\" ><div class=\"porto-sicon-header\"><h3 class=\"porto-sicon-title\">What does FAQ even mean?<\/h3><\/div> <!-- header --><div class=\"porto-sicon-description\" style=\"\" ><p>FAQ stands for <em data-start=\"193\" data-end=\"221\">Frequently Asked Questions<\/em>. It\u2019s a collection of common questions customers often ask, along with clear answers to help them get information quickly.<\/p><\/div><\/div><div class=\"porto-sicon-right\"><div class=\"porto-just-icon-wrapper porto-icon none\" style=\"\"><i class=\"porto-icon-chevron-right\"><\/i><\/div><\/div><\/div><!-- porto-sicon-box --><\/a>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-018d380 text-left hash-scroll-wrap elementor-widget elementor-widget-porto_info_box\" data-id=\"018d380\" data-element_type=\"widget\" data-widget_type=\"porto_info_box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<a aria-label=\"Can we get customized hoodies with our corporate logo on them?\" class=\"porto-sicon-box-link\" href=\"#shipping-delivery\"><div class=\"porto-sicon-box style_1 right-icon\"><div class=\"porto-sicon-body\" ><div class=\"porto-sicon-header\"><h3 class=\"porto-sicon-title\">Can we get customized hoodies with our corporate logo on them?<\/h3><\/div> <!-- header --><div class=\"porto-sicon-description\" style=\"\" ><p>Yes, we do offer hoodie customization services. You can add your company\u2019s logo or branding to the hoodies, making them perfect for corporate events, staff uniforms, or branded merchandise.<\/p><\/div><\/div><div class=\"porto-sicon-right\"><div class=\"porto-just-icon-wrapper porto-icon none\" style=\"\"><i class=\"porto-icon-chevron-right\"><\/i><\/div><\/div><\/div><!-- porto-sicon-box --><\/a>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-76d02aa text-left hash-scroll-wrap elementor-widget elementor-widget-porto_info_box\" data-id=\"76d02aa\" data-element_type=\"widget\" data-widget_type=\"porto_info_box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<a aria-label=\"Do you ship internationally?\" class=\"porto-sicon-box-link\" href=\"#returns-refunds\"><div class=\"porto-sicon-box style_1 right-icon\"><div class=\"porto-sicon-body\" ><div class=\"porto-sicon-header\"><h3 class=\"porto-sicon-title\">Do you ship internationally?<\/h3><\/div> <!-- header --><div class=\"porto-sicon-description\" style=\"\" ><p>Yes, we ship globally. No matter where you are located, we can get our hoodies delivered to your doorstep through trusted international couriers.<\/p><\/div><\/div><div class=\"porto-sicon-right\"><div class=\"porto-just-icon-wrapper porto-icon none\" style=\"\"><i class=\"porto-icon-chevron-right\"><\/i><\/div><\/div><\/div><!-- porto-sicon-box --><\/a>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e6a63d2 text-left hash-scroll-wrap elementor-widget elementor-widget-porto_info_box\" data-id=\"e6a63d2\" data-element_type=\"widget\" data-widget_type=\"porto_info_box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<a aria-label=\"Are your hoodies a Men&#039;s fit or a Women&#039;s fit?\" class=\"porto-sicon-box-link\" href=\"#product-information\"><div class=\"porto-sicon-box style_1 right-icon\"><div class=\"porto-sicon-body\" ><div class=\"porto-sicon-header\"><h3 class=\"porto-sicon-title\">Are your hoodies a Men's fit or a Women's fit?<\/h3><\/div> <!-- header --><div class=\"porto-sicon-description\" style=\"\" ><p>Our hoodies are designed with a <strong data-start=\"954\" data-end=\"968\">unisex fit<\/strong>, meaning they are made to comfortably suit both men and women. They are tailored to be inclusive and flattering for all body types.<\/p><\/div><\/div><div class=\"porto-sicon-right\"><div class=\"porto-just-icon-wrapper porto-icon none\" style=\"\"><i class=\"porto-icon-chevron-right\"><\/i><\/div><\/div><\/div><!-- porto-sicon-box --><\/a>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-526e418 text-left hash-scroll-wrap elementor-widget elementor-widget-porto_info_box\" data-id=\"526e418\" data-element_type=\"widget\" data-widget_type=\"porto_info_box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<a aria-label=\"How long does it take to get your order after making payment?\" class=\"porto-sicon-box-link\" href=\"#account-information\"><div class=\"porto-sicon-box style_1 right-icon\"><div class=\"porto-sicon-body\" ><div class=\"porto-sicon-header\"><h3 class=\"porto-sicon-title\">How long does it take to get your order after making payment?<\/h3><\/div> <!-- header --><div class=\"porto-sicon-description\" style=\"\" ><p class=\"\" data-start=\"1183\" data-end=\"1196\">\u00a0<\/p><ul data-start=\"1197\" data-end=\"1514\"><li class=\"\" data-start=\"1197\" data-end=\"1277\"><p class=\"\" data-start=\"1199\" data-end=\"1277\">For customers within <strong data-start=\"1220\" data-end=\"1231\">Nairobi<\/strong>, delivery is usually done within <strong data-start=\"1265\" data-end=\"1274\">1 day<\/strong>.<\/p><\/li><li class=\"\" data-start=\"1278\" data-end=\"1350\"><p class=\"\" data-start=\"1280\" data-end=\"1350\">For customers <strong data-start=\"1294\" data-end=\"1313\">outside Nairobi<\/strong>, delivery takes around <strong data-start=\"1337\" data-end=\"1347\">2 days<\/strong>.<\/p><\/li><li class=\"\" data-start=\"1351\" data-end=\"1514\"><p class=\"\" data-start=\"1353\" data-end=\"1514\">For <strong data-start=\"1357\" data-end=\"1381\">international orders<\/strong>, shipping timelines may vary depending on your location, but we do our best to dispatch as quickly as possible and provide tracking.<\/p><\/li><\/ul><\/div><\/div><div class=\"porto-sicon-right\"><div class=\"porto-just-icon-wrapper porto-icon none\" style=\"\"><i class=\"porto-icon-chevron-right\"><\/i><\/div><\/div><\/div><!-- porto-sicon-box --><\/a>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-69d3701 text-left hash-scroll-wrap elementor-widget elementor-widget-porto_info_box\" data-id=\"69d3701\" data-element_type=\"widget\" data-widget_type=\"porto_info_box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<a aria-label=\"Can I edit or change my order?\" class=\"porto-sicon-box-link\" href=\"#product-information\"><div class=\"porto-sicon-box style_1 right-icon\"><div class=\"porto-sicon-body\" ><div class=\"porto-sicon-header\"><h3 class=\"porto-sicon-title\">Can I edit or change my order?<\/h3><\/div> <!-- header --><div class=\"porto-sicon-description\" style=\"\" ><p>Yes, you can modify your order \u2014 but only within <strong data-start=\"1629\" data-end=\"1641\">24 hours<\/strong> of placing it. After this window, your hoodie may already be in production or shipping, and changes may no longer be possible.<\/p><\/div><\/div><div class=\"porto-sicon-right\"><div class=\"porto-just-icon-wrapper porto-icon none\" style=\"\"><i class=\"porto-icon-chevron-right\"><\/i><\/div><\/div><\/div><!-- porto-sicon-box --><\/a>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-604d1e0 text-left hash-scroll-wrap elementor-widget elementor-widget-porto_info_box\" data-id=\"604d1e0\" data-element_type=\"widget\" data-widget_type=\"porto_info_box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<a aria-label=\"Where is your store located?\" class=\"porto-sicon-box-link\" href=\"#product-information\"><div class=\"porto-sicon-box style_1 right-icon\"><div class=\"porto-sicon-body\" ><div class=\"porto-sicon-header\"><h3 class=\"porto-sicon-title\">Where is your store located?<\/h3><\/div> <!-- header --><div class=\"porto-sicon-description\" style=\"\" ><p>Our physical store is located at:<br data-start=\"1865\" data-end=\"1868\" \/><strong data-start=\"1868\" data-end=\"1908\">Kolobot Road, Ngara, Nairobi, Kenya.<\/strong><br data-start=\"1908\" data-end=\"1911\" \/>Feel free to drop by during our opening hours!<\/p><\/div><\/div><div class=\"porto-sicon-right\"><div class=\"porto-just-icon-wrapper porto-icon none\" style=\"\"><i class=\"porto-icon-chevron-right\"><\/i><\/div><\/div><\/div><!-- porto-sicon-box --><\/a>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dbb3ed9 text-left hash-scroll-wrap elementor-widget elementor-widget-porto_info_box\" data-id=\"dbb3ed9\" data-element_type=\"widget\" data-widget_type=\"porto_info_box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<a aria-label=\"What are your opening hours?\" class=\"porto-sicon-box-link\" href=\"#product-information\"><div class=\"porto-sicon-box style_1 right-icon\"><div class=\"porto-sicon-body\" ><div class=\"porto-sicon-header\"><h3 class=\"porto-sicon-title\">What are your opening hours?<\/h3><\/div> <!-- header --><div class=\"porto-sicon-description\" style=\"\" ><p class=\"\" data-start=\"2007\" data-end=\"2179\">We are open from <strong data-start=\"2038\" data-end=\"2064\">8:00 AM to 7:00 PM EAT<\/strong>, <strong data-start=\"2066\" data-end=\"2088\">Monday to Saturday<\/strong>.<br data-start=\"2089\" data-end=\"2092\" \/>Come visit us in-store or reach out during these hours for assistance or order pickups.<\/p><\/div><\/div><div class=\"porto-sicon-right\"><div class=\"porto-just-icon-wrapper porto-icon none\" style=\"\"><i class=\"porto-icon-chevron-right\"><\/i><\/div><\/div><\/div><!-- porto-sicon-box --><\/a>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-ab82e64 e-con-full e-flex e-con e-child\" data-id=\"ab82e64\" data-element_type=\"container\">\r\n\t\t\t\t<div class=\"elementor-element elementor-element-a51a8be elementor-widget elementor-widget-porto_ultimate_heading\" data-id=\"a51a8be\" data-element_type=\"widget\" data-widget_type=\"porto_ultimate_heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"porto-u-heading  porto-u-ad87e2eaf3f9c495180fe0156ddf3eb0\"><div class=\"porto-u-main-heading\"><h2    style=\"margin-bottom: 0.9rem;\">Contact Us<\/h2><\/div><div class=\"porto-u-sub-heading\" style=\"\"><p>Our customer support team is always available to assist you \u2014 whether it\u2019s about your order, hoodie sizing, customization options, or any product details. We\u2019re committed to making your shopping experience as smooth and enjoyable as possible. If your question isn't answered below, feel free to reach out \u2014 we\u2019d love to hear from you!<\/p><\/div><style>.porto-u-ad87e2eaf3f9c495180fe0156ddf3eb0.porto-u-heading{text-align:left}<\/style><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6688b58 elementor-widget elementor-widget-porto_contact_form\" data-id=\"6688b58\" data-element_type=\"widget\" data-widget_type=\"porto_contact_form.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f3099-o1\" lang=\"en-US\" dir=\"ltr\" data-wpcf7-id=\"3099\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/shop\/wp-json\/wp\/v2\/pages\/21#wpcf7-f3099-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Contact form\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"3099\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.1\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"en_US\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f3099-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/>\n<\/fieldset>\n<div class=\"row\">\n    <div class=\"mb-3 col-md-6\">\n        <label class=\"d-block mb-2\">Name *<\/label><span class=\"wpcf7-form-control-wrap\" data-name=\"text-102\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required w-100\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"text-102\" \/><\/span>\n    <\/div>\n    <div class=\"mb-3 col-md-6\">\n        <label class=\"d-block mb-2\">Subject *<\/label><span class=\"wpcf7-form-control-wrap\" data-name=\"text-623\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required w-100\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"text-623\" \/><\/span>\n    <\/div>\n<\/div>\n<div class=\"row\">\n    <div class=\"mb-3 col-md-6\">\n        <label class=\"d-block mb-2\">E-mail *<\/label><span class=\"wpcf7-form-control-wrap\" data-name=\"text-102\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required w-100\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"text-102\" \/><\/span>\n    <\/div>\n    <div class=\"mb-3 col-md-6\">\n        <label class=\"d-block mb-2\">Phone *<\/label><span class=\"wpcf7-form-control-wrap\" data-name=\"text-623\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required w-100\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"text-623\" \/><\/span>\n    <\/div>\n<\/div>\n<p class=\"col-12 m-b-lg\">\n    <label class=\"d-block mb-2\">Message *<\/label><span class=\"wpcf7-form-control-wrap\" data-name=\"Comments\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea d-block w-100\" aria-invalid=\"false\" name=\"Comments\"><\/textarea><\/span>\n<\/p>\n<p class=\"col-12\"><input class=\"wpcf7-form-control wpcf7-submit has-spinner btn btn-dark\" type=\"submit\" value=\"Submit\" \/><\/p><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Here you\u2019ll find answers to the most common questions about shopping on our site, shipping, returns, and more. If you have a question that\u2019s not answered here, please don\u2019t hesitate to contact us. What does FAQ even mean? FAQ stands for Frequently Asked Questions. It\u2019s a collection of common questions customers often ask, along with [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-21","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>FAQs - hoodieandchill.com<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/hoodieandchill.com\/shop\/faqs\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQs - hoodieandchill.com\" \/>\n<meta property=\"og:description\" content=\"Here you\u2019ll find answers to the most common questions about shopping on our site, shipping, returns, and more. 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